We are happy to answer any questions you may have about our service or the rooms/apartments on the site. Please drop us a note.
We want you to be secure in knowing the home you book is the one you will get the keys to when you arrive in Shanghai. Therefore, we meet every landlord and visit the listings to ensure what we show online accurately represents the property and its availability.
The easiest and quickest way to find your new home in Shanghai is completely online. We verify that all property descriptions and pictures accurately represent the available space, so there is no need to view the place in advance. You can feel secure in booking your perfect home online!
Short answer, it means there must be a replacement to take over the rental contract when you leave. Check out the in-depth explanation here.
Our landlords have 48 hours to respond to all requests. We’ll send you an email as soon the landlord replies. You can see the status of your booking here.
This can be done online through the platform. Find step-by-step information here.
The minimum requirement is one month. However, some landlords have other requirements. Please see the listing details to learn about the terms and conditions for each listing.
Every AskCucu listing states the exact rental conditions, so you can be book your home without any surprises.
We charge a service fee based on the first month’s rent. The service fee to AskCucu is between 10 – 25% of the first month rent and is not refundable.
No, only the first month’s rent. After the first month’s rent payment, the landlord will contact you to arrange a time to pick up the keys and to discuss the procedures for paying the rent. Every listing on our website clearly states the rental conditions for the property. If you have any questions, please drop us a note.
AskCucu accepts all major credit cards.
Once the landlord accepts your booking request, the property is yours. Refunds will be handled on a case-by-case basis, noting that only in exceptional cases we can offer a refund. The service fee paid to AskCucu is not refundable.
Once the booking is complete, the landlord will email you to schedule the time and place to hand over the keys. Please find more information about move-in here.
No worries, it sounds scarier than it is. We have a guide for you here.
All amounts are charged in Chinese Yuan (RMB). We have a currency converter on our site to help you understand the amounts in your local currency, but be aware these amounts are approximates and for reference only. Both AskCucu and your landlord will charge you in the local currency; RMB. When paying by credit card on our site, your credit card provider determines the exact exchange rate and any additional fees for conversion.